Returns and Exchanges

Items purchased before 1 February 2025 the below applies.

All items purchased online at regular price with regular bulk discounts can be returned for size swop, exchange and / or refund. All items that show a before and after price are SALE items and can only be swopped and / or exchanged with NO refund been applicable. 

All regular priced items eligible for swop, exchange or refund must be logged for return within 14 days of order. Any items logged between 15 and 30 days are eligible for exchange or swop only. Items older than 30 days are not eligible.

Returning Items for Swop / Exchange or Refund:

Items need to be in ALL original new condition (Unworn, Unwashed, not smelling of body odor and / or deodorant and perfume). All return items must be in original packaging with original labels attached. No items will be considered should they not meet any of the above requirements.

Please click on the link RETURN LINK and complete the short Google Form. Someone will be in contact with you within 24 hours of completing the form with next steps to your return.

It is your responsibility to return the product in question. ONLY the below address may be used for delivery. We do not collect from PUDO and POSTNET.

Once an exchange or swopped items is received and inspected. Santini SA will send out the replacement item at their expense. 

Return Address for all returned items:

CASTELLI SOUTH AFRICA C/O Troisport 

ATT: Thabo

Shop 12 Merrow Down Plaza, Troupant Avenue, Magaliesig, 2194 Gauteng

Refunds:

Refunds will be processed within 7 working days after the item or items have been received, inspected and put back into stock. Refunds will be in the same method of payment you originally used.